FAQ ❓

Is delivery really free in Switzerland?
Yes, delivery is 100% free throughout Switzerland, with no minimum purchase.

How long will it take to receive my order?
In general, your products are shipped within 24 to 48 hours, and delivered within 2 to 4 business days in Switzerland. For Europe, the time varies depending on the destination (on average 4 to 7 business days).

Do you offer delivery outside of Switzerland?
Yes, we also deliver to Europe. Shipping costs apply depending on the destination country.

How do I track my package?
Once shipped, you will receive an email with a tracking number to track your order in real time.

Are the products really assembled in Switzerland?
Yes, all our products are prepared, assembled and shipped from Switzerland.

What quality checks do you perform before shipping?
Each product is carefully checked to ensure impeccable quality.

What sizes are available?
Our shin guards are available in two sizes:
- S (6 x 9.5 cm), recommended mainly for children
- M (8 x 11.5 cm), suitable for teenagers and adults

Other sizes and shapes will soon be available to suit all preferences and body types.

How do I care for my shin guards?
After each use, gently clean them with a soft, slightly damp cloth to remove perspiration and traces of use. Allow them to air dry naturally, without exposing them to direct sunlight or a heat source.

What sizes are available?
Our non-slip socks are available in one size (from 36 to 44). Thanks to their stretchy design, they adapt perfectly to different foot shapes.

Is this a model for men or women?
Yes, it is a unisex model, designed for both male and female football players.

How do I care for my non-slip socks?
Machine wash them at 30°C, preferably inside out. Avoid tumble drying to preserve the life and effectiveness of the grips.

Are they suitable for football?
Absolutely! They are designed specifically for football and offer comfort, stability and better control during training and matches.

Do grips wear out over time?
Slight wear is normal after several washes, but proper care helps maintain their performance for longer.

Can I return a product if I am not satisfied?
As our products are personalized and made especially for you, returns or exchanges are not possible.

What if my product arrives damaged or with an error?
If your order has a manufacturing defect or an error on our part, we will send you a new product free of charge.

How does reimbursement work?
In the event of a damaged or non-compliant product, a refund or replacement will be offered after verification.

Are customer reviews verified?
Yes, only our real customers can leave a review after purchase.

Why do you have so many 5-star reviews?
Because we make it a point of honor to offer the best quality, at the best price, with impeccable service.

How can I contact you if I have a problem?
You can write to us via our contact form or directly by email at flyxgear@gmail.com

What are your support hours?
Our team is available Monday to Friday, 9am to 6pm.